Last updated: 3 September 2026

Blue Mind Morocco respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you.

1. Data Controller

The data controller responsible for your personal information is:

BLUE MIND MOROCCO, operating under the trading name Blue Mind Morocco.

Address: Tisaliouine, Tamraght, Agadir, Morocco
Email: booking@bluemindmorocco.com
Telephone: +212 678 33 84 15

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your first and last name;
  • Email address and telephone number;
  • Country of residence;
  • Arrival and departure information;
  • Accommodation and activity preferences;
  • Number and identity of guests included in a booking;
  • Dietary requirements or allergies;
  • Information relevant to safely participating in surf or yoga activities;
  • Messages and requests sent through our website, email, WhatsApp or social media;
  • Booking, invoice and payment information;
  • IP address, browser type, device information and website activity;
  • Cookie preferences and analytics data;
  • Reviews, testimonials, photographs or videos when you have authorised their use.

We do not intentionally collect more information than is reasonably necessary to provide our services.

Payment card details may be processed directly by our payment provider. Blue Mind Morocco does not store complete payment card numbers unless explicitly stated during payment.

3. How We Collect Information

We may collect personal information when you:

  • Submit a contact or booking form;
  • Request information or a quotation;
  • Make or manage a reservation;
  • Contact us by email, telephone, WhatsApp or social media;
  • Subscribe to marketing communications;
  • Participate in one of our stays or activities;
  • Leave a review or complete a satisfaction survey;
  • Browse our website and accept optional cookies.

4. Why We Use Your Information

We may use your information to:

  • Respond to enquiries;
  • Prepare and manage bookings;
  • Provide accommodation, surf, yoga, transport and related services;
  • Process payments, deposits, refunds and invoices;
  • Communicate practical information before, during and after your stay;
  • Manage dietary, accessibility or safety-related requests;
  • Improve our website, programmes and customer experience;
  • Detect fraud, misuse or security incidents;
  • Comply with accounting, tax, legal and regulatory obligations;
  • Send offers and news when you have consented to receive them;
  • Measure website performance and advertising effectiveness when you accept the relevant cookies.

Where applicable, processing is based on your consent, the performance of a booking contract, compliance with a legal obligation or Blue Mind Morocco’s legitimate business interests.

5. Sharing Your Information

We may share relevant information only when necessary with trusted service providers, including:

  • Accommodation and activity personnel;
  • Surf or yoga instructors;
  • Transport providers;
  • Payment processors and banks;
  • Booking and customer-management systems;
  • Website hosting and technical providers;
  • Email and communication providers;
  • Analytics or advertising providers when you have consented;
  • Accountants, insurers, professional advisers or public authorities when legally required.

These providers may only use the information required to perform their services.

Blue Mind Morocco does not sell or rent personal information.

6. International Data Transfers

Some technical providers may process or store information outside Morocco. Where such transfers occur, Blue Mind Morocco takes reasonable steps to use appropriate service providers and safeguards and to comply with applicable CNDP requirements.

7. Data Retention

Personal information is retained only for as long as necessary for the purpose for which it was collected and to comply with legal, accounting, tax or contractual obligations.

As a general principle:

  • Unsuccessful enquiries may be retained for up to [12/24] months;
  • Booking and invoicing records may be retained for the legally required period;
  • Marketing data is retained until you unsubscribe or withdraw your consent;
  • Cookie retention depends on the cookie concerned and is described in our Cookie Policy.

8. Marketing Communications

We will only send promotional emails or messages where permitted by law and, when required, after obtaining your consent.

You may unsubscribe at any time by using the unsubscribe link included in an email or by contacting booking@bluemindmorocco.com.

Unsubscribing from marketing does not prevent us from sending essential communications relating to an existing booking.

9. Your Rights

Subject to applicable law, you may request:

  • Access to the personal information held about you;
  • Correction of inaccurate or incomplete information;
  • Opposition to certain uses of your information;
  • Withdrawal of consent;
  • Deletion of information where legally applicable;
  • Information about the way your data is being processed.

To exercise your rights, contact:

booking@bluemindmorocco.com

We may request proof of identity before processing a request.

10. Cookies

Our website uses essential cookies and, with your permission, may use analytics or advertising cookies.

You can accept, reject or manage optional cookies through the cookie banner. Please consult our Cookie Policy for more information.

11. Data Security

Blue Mind Morocco implements reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Children’s Information

Bookings involving minors must be made or authorised by a parent or legal guardian.

Information about minors should only be provided when necessary for the booking, accommodation or safe delivery of an activity.

13. Changes to This Policy

We may update this Privacy Policy when our services, technologies or legal obligations change.

The latest version will always be published on this page with its revision date.

14. Contact

For questions about this Privacy Policy or the use of your personal information, contact:

Blue Mind Morocco
Tisaliouine, Tamraght, Agadir, Morocco
booking@bluemindmorocco.com
+212 678 33 84 15