Last updated: 3 September 2026
This policy applies to direct bookings made with Blue Mind Morocco. Different conditions may apply to reservations made through Booking.com, Airbnb, a travel agency or another third-party platform. In that situation, the conditions shown on the relevant platform take priority for that reservation.
1. How to Cancel
Cancellation requests must be sent in writing to:
The cancellation date is the date on which Blue Mind Morocco receives the written request.
Please include the lead guest’s name, booking reference and arrival date.
2. Cancellation by the Guest
For standard direct bookings:
- More than 60 days before arrival: refund of all amounts paid, excluding the non-refundable deposit and transaction fees;
- Between 30 and 59 days before arrival: 50% of the total booking value is refundable;;
- Fewer than 30 days before arrival: the booking is non-refundable;
- Failure to arrive: no refund;
- Early departure or unused services after arrival: no refund.
Any non-refundable rate or special promotional offer will be clearly identified before payment and may be subject to different conditions.
3. Date Changes
A request to postpone or change a booking is subject to availability.
Approved credits or postponed bookings must be used within [6/12] months from the original arrival date and may be subject to seasonal price differences.
A date change is valid only after written confirmation from Blue Mind Morocco.
4. Cancellation by Blue Mind Morocco
If Blue Mind Morocco must cancel a confirmed booking and cannot provide a suitable alternative, the guest may choose between:
- Rescheduling the booking;
- Receiving a credit for future use; or
- Receiving a refund for the services cancelled by Blue Mind Morocco.
Blue Mind Morocco is not responsible for independent expenses such as flights, visas or external accommodation unless required by applicable law. Suitable travel insurance is strongly recommended.
5. Weather and Activity Changes
Surfing, yoga and outdoor activities depend on conditions and safety assessments.
A change of schedule, location or instructor does not automatically constitute a cancellation when a reasonable alternative is provided.
If Blue Mind Morocco cancels a paid activity and cannot provide a suitable alternative, the amount paid for that specific activity will be refunded or credited.
6. Force Majeure
When a booking cannot be performed because of circumstances beyond reasonable control, including severe weather, natural disaster, government restriction, epidemic, transport interruption or another exceptional event, Blue Mind Morocco will seek a reasonable solution.
Depending on the circumstances and applicable law, this may include rescheduling, a credit or a refund for services that cannot be provided.
7. Refund Processing
Approved refunds are returned, where possible, through the original payment method.
Refunds are normally initiated within [14/30] business days after approval. Banks and payment providers may require additional processing time.
Non-refundable banking, currency-conversion or payment-provider charges may be deducted where legally permitted and clearly applicable.
8. Third-Party Services
Refunds for independently supplied services, including certain transfers, excursions or external activities, may depend on the cancellation conditions of the relevant provider.
Any different conditions will be communicated before booking whenever possible.
9. Travel Insurance
Guests are strongly advised to purchase travel insurance immediately after confirming their reservation.
Insurance should cover cancellation, illness, injury, sporting activities, travel disruption and emergencies.
10. Contact
For cancellations, changes or refund questions:
Blue Mind Morocco
Tisaliouine, Tamraght, Agadir, Morocco
booking@bluemindmorocco.com
+212 678 33 84 15