Last updated: 3 September 2026
These Booking Terms and Conditions apply to accommodation, surf, yoga, packages, transfers, excursions and other services booked with Blue Mind Morocco.
By submitting a booking and paying the required deposit or total price, the lead guest confirms that they have read and accepted these terms on behalf of all guests included in the booking.
1. Booking Confirmation
A request, message or completed form does not by itself constitute a confirmed booking.
A booking becomes confirmed only when:
- Blue Mind Morocco has confirmed availability in writing; and
- The required deposit or full payment has been received.
The lead guest must be at least 18 years old and is responsible for providing accurate information and communicating these terms to all accompanying guests.
2. Prices
Prices are shown in [EUR/MAD] and include only the services specifically listed in the booking confirmation.
Flights, insurance, visas, meals, transfers, activities and other services are not included unless expressly stated.
Any bank charges, payment-provider fees or currency-conversion costs are the guest’s responsibility unless Blue Mind Morocco confirms otherwise.
3. Deposit and Final Payment
A deposit of 50% of the total booking value is required to confirm a reservation.
The remaining balance must be paid no later than 3 days before arrival.
For bookings made within 2 days of arrival, full payment may be required immediately.
If payment is not received by the stated deadline, Blue Mind Morocco may cancel the booking after contacting the lead guest.
4. Guest Changes
Requests to change dates, accommodation, activities or guest names must be submitted in writing.
Changes are subject to availability and may result in a price difference or an administrative charge. A requested change is valid only after written confirmation from Blue Mind Morocco.
5. Cancellations
All cancellations must be submitted in writing to booking@bluemindmorocco.com.
Refunds and cancellation charges are determined according to our Cancellation & Refund Policy, which forms part of these Booking Terms.
6. Arrival and Departure
Standard check-in is from 12h00 AM and check-out is by 21h00 PM.
Early check-in and late check-out are subject to availability and may involve an additional fee.
Guests must provide accurate arrival information when a transfer or special arrival arrangement has been booked.
7. Accommodation
Guests must treat the accommodation, equipment and shared spaces with reasonable care.
The lead guest may be held responsible for damage or loss deliberately or negligently caused by a member of their group.
Blue Mind Morocco may request reimbursement for verified damage beyond normal wear and tear.
Room or accommodation preferences are subject to availability. If an operational issue makes the booked room unavailable, Blue Mind Morocco will provide a reasonably comparable alternative or another appropriate remedy.
8. Surf, Yoga and Other Activities
Activity schedules may change because of weather, ocean conditions, instructor availability, participant ability or safety considerations.
Blue Mind Morocco and its instructors may change, postpone or cancel an activity when reasonably necessary for safety.
Guests must:
- Follow safety instructions;
- Use the equipment provided responsibly;
- Inform the relevant instructor of any condition, injury or limitation that may affect participation;
- Avoid participating while under the influence of alcohol or drugs;
- Behave respectfully towards staff, local communities and other guests.
Participation may be refused when a guest’s behaviour or condition creates a reasonable risk to themselves or others.
9. Health and Fitness
Guests are responsible for determining whether they are physically able to participate in booked activities.
Blue Mind Morocco must be informed before arrival of relevant allergies, dietary needs, injuries, medical limitations or accessibility requirements.
This information allows us to assess whether reasonable arrangements can be made, but it does not replace professional medical advice.
10. Travel Documents and Insurance
Guests are responsible for passports, visas, entry requirements, travel arrangements and any required health documentation.
We strongly recommend comprehensive travel insurance covering:
- Medical treatment;
- Surf and sporting activities;
- Trip cancellation or interruption;
- Lost or damaged belongings;
- Personal liability;
- Emergency evacuation and repatriation.
Blue Mind Morocco is not responsible for losses that could reasonably have been covered by suitable travel insurance.
11. Transfers and Excursions
Transfer times are estimates and may be affected by traffic, weather, flight changes or other external circumstances.
Guests must verify the meeting instructions and provide accurate flight or travel information.
Third-party excursions or transport services may also be subject to the provider’s own terms.
12. Guest Conduct
Blue Mind Morocco may terminate a guest’s stay or participation, without compensation for unused services, when the guest:
- Seriously threatens the safety or wellbeing of another person;
- Deliberately damages property;
- Repeatedly ignores safety instructions;
- Harasses staff or other guests;
- Engages in unlawful or seriously disruptive conduct.
This measure will only be taken when reasonably necessary and does not limit any rights available under applicable law.
13. Events Beyond Our Control
Blue Mind Morocco is not responsible for failure or delay caused by events beyond its reasonable control, including severe weather, natural disasters, government restrictions, epidemics, transport disruption, strikes, fire or interruption of essential services.
When such an event materially affects a booking, we will contact the guest and seek a reasonable solution, such as rescheduling, a credit or another remedy required by applicable law.
14. Photographs and Marketing
Blue Mind Morocco will not use an identifiable guest’s image for promotional purposes without appropriate permission.
Guests who do not wish to appear in photographs or videos should inform our team.
15. Complaints
Any issue during the stay should be reported promptly so that our team has a reasonable opportunity to resolve it.
Formal complaints may be sent to booking@bluemindmorocco.com with the booking reference and relevant details.
16. Liability
Blue Mind Morocco remains responsible for providing confirmed services with reasonable care and in accordance with applicable law.
We are not responsible for losses caused by inaccurate information supplied by a guest, failure to follow safety instructions, the guest’s own actions or independent events outside our reasonable control.
Nothing in these terms excludes or limits liability where such exclusion is prohibited by law.
17. Applicable Law
These terms are governed by the laws of the Kingdom of Morocco.
Disputes shall be handled by the competent Moroccan courts in accordance with applicable law and without limiting any mandatory consumer rights.